4 communication issues dentists face

During our first webinar series, Melonie Prebble and Brian Westbury collaborated on a topic advised by the GDC to be covered in CPD: Patient Complaints. Melonie Prebble is the Co-Founder & Director of Love Your Dentistry. She is an experienced Dental Hygienist and Therapist with over 20 years of industry expertise. Brian Westbury is a Past Academic Dean Faculty of Forensic and Legal Medicine. With a background of managing two thriving practices and gathering 25 years of valuable experience, Brian possesses a wealth of knowledge that he eagerly imparts to fellow dentists.  Melonie addressed the challenging issue that dentists often face—communication. According to NHS statistics obtained in 2021-2022, the largest proportion of complaints received within individual subject areas (including clinical treatment) was related to communication, accounting for 18.0% of the total complaints. So, what are these difficulties that you should be aware of?


Assuming you are understood


It’s important to ensure our messages are effectively communicated and not assume that everything we say is automatically understood. Commonly, people may not grasp the full meaning, so assuming understanding can lead to miscommunication.


Dental Jargon


Dental jargon is easy for us to comprehend within the dental industry, and at times, we use analogies to help patients understand. However, relying solely on this approach can often result in misunderstandings among patients.


Patients are often lying down 


Certain situations can lead to communication issues. For instance, when patients are lying down and dentists have their back turned while initiating a conversation, or when instruments are in the patient’s mouth and an attempt is made to communicate. These scenarios can lead to breakdowns in communication and hinder two-way conversations.


Nodding = Yes 


Assumptions can lead us astray. For instance, when a patient nods while we discuss a proposed treatment, we might interpret it as a sign of agreement. However, nodding might simply mean they understand, without necessarily indicating their desire to proceed with the treatment.



At All Med Pro, we constantly strive to offer more than just your professional dental indemnity. Our commitment extends to addressing factors including common communication issues through CPD-powered webinars, which form just a fraction of our comprehensive services.


So why choose All Med Pro for your dental indemnity cover?


  • Excellent Ekomi Score
  • Agile to change
  • CPD workshops and e-learning support.
  • Real people
  • Excellent Insurer Financial Strength
  • Track Record of Product Evolution
  • Impartial Advice

All Med Pro stands as a distinguished and specialised insurance provider, providing bespoke policies to dentists and healthcare professionals. Our profound understanding of the unique challenges you face empowers us to deliver all-encompassing insurance solutions tailored precisely to your individual needs. Opting for All Med Pro will give you reliable coverage and support precisely at the moment of necessity.

Get in touch with our expert lead team today by booking a FREE consultation call: All Med Pro (office365.com). Alternatively drop us an email on [email protected] or call us on 0203 757 6950.

Catch up with the webinar here – Past Webinars – All Med Pro

For peace of mind that you and your business reputation are protected, contact All Med Pro for all your insurance needs.

Share this post: